Personal Development Training Programmes Presenting with confidence Making meetings work properly Managing stressful situations Practical problem resolution Improving personal effectiveness Positive communication and influencing Presenting with confidence Aims To learn how to plan and structure a presentation To understand the importance of body language and voice control To learn how to use visual aid equipment such as power point and overheads To practise planning and delivering a presentation To know how to get the best from the physical environment Content – 2 day workshop Exploring the characteristics of excellent and poor presentations Setting objectives and understanding audience needs Using the Pink Sheet process to plan a presentation Preparing and using visual aids Using different styles of body language to emphasise the message Observing the body language of the audience and acting on it Making impact in the first and last 5 minutes of the presentation The best way to rehearse to boost confidence Using short video exercises to review the application of new skills Managing questions & answer sessions and dealing with difficult questions Models The Pink Sheet process for planning and structuring a presentation Mind maps to expand thinking Fishbone analysis tool to collect ideas on resources needed 4 Rs technique for responding to aggressive behaviour TOP Making meetings work properly Aims To identify the drivers and restrainers of effective meetings To know how to define meeting aims – purposes, success measures and desired result To understand and plan for different types of meetings To learn how to avoid meetings getting bogged down in prolonged discussions To ensure a better use of people’s time and resources Content – 2 day workshop Planning, conducting and reviewing meetings Preparing for a meeting when clients are involved Using visual aids and getting the best from room layout Taking account of peoples’ communication preferences How to join in and motivate new visitors to the meeting How to ensure discussions are focussed and non disruptive The importance of using listening and observation skills How to make practical and helpful minutes of meetings To understand key roles of Chair, time keeper, observer, chartist and note taker Models The Green Sheet for planning meetings The BAR tool for identifying supportive behaviours The Cornerstone agenda format Ground rules for meetings TOP Managing stressful situations Aims To illustrate the benefits and costs of positive and negative stress To know how to spot the potential causes of stressful situations To learn to use simple techniques to manage pressured situations To recognise and deal with symptoms of stress affecting other team members To understand the legal and health and safety issues surrounding stress Content – 2 day workshop Defining pressure versus stress Identifying causes of stress Learning a range of coping skills and techniques Mind games and how people’s perception affects their stress levels Managing the personal work environment to avoid pressure The importance to individuals and teams of combating stress Using practical relaxation techniques Positive effects of more exercise and improved diet Identifying symptoms of stress on the whole organisation Coping with people who are experiencing stress Models The “Blue Sky” relaxation technique and focussed breathing exercise Thomas Kilmann conflict management styles The 3 As techniques The Pink Sheet personal planning tool TOP Practical problem resolution Aims To help people to solve complex problems through their creativity To encourage people to think “out of the box” when confronted with new challenges To learn how to use practical and powerful problem solving tools To build a spirit of involvement that enhances teamwork To increase participant’s confidence to approach problems innovatively Content – 2 day workshop The benefits of effective problem solving to individuals and teams Identifying causes and effects of recurring problems How to evaluate and prioritise new ideas to resolve problems How to run a creative session where all contributions are valued Turning ideas into action Introduce and practise tools and techniques on real problems Using problem solving to make a team work more cohesively Explore the team dynamics when solving problems Models Brainstorming Negative Ishikawa Mind mapping Why How network TOP Improving personal effectiveness Aims To improve personal organisation so that time and resources are used efficiently To give people more confidence in coping with the changing environment they work in To identify the tools and techniques that can be applied to improve personal performance To have the skill to review learning from the past so that goals can be set for the future To identify people who can provide help, support and encouragement Content – 2 day workshop Examine the characteristics of someone who manages themselves effectively The benefits of organising time and the balance of time, quality and cost Setting aims and plans using a Purposeful Approach Identify and overcome time wasters Introduce and practise tools and techniques on real issues Identifying causes and effects of pressured or stressful situations Planning a support network through a mentor or coach Models The Pink Sheet planning process A Purposeful Approach Urgent/important matrix 1 to 67 Prioritisation tool Why How network TOP Positive communication and influencing Aims To gain self awareness of communication and influencing styles To develop a wide range of communication styles appropriate for different situations To practise different communication tools and techniques To learn how to influence others to accept your proposal or idea To achieve results through effective communication Content – 2 day workshop The communication process Creating positive communication Communication toolkit Getting results through influencing Creating positive outcomes and overcoming objections Building rapport and effective relationships Choosing the right way of handling conflict Recognising and managing passive, assertive and aggressive behaviours Delivering high concern messages Models Communication Toolkit Listening questionnaire Needs-Features-Benefits Influencing planner Conflict styles questionnaire TOP

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