Personal Development Training Programmes
Presenting with confidence
Aims
- To learn how to plan and structure a presentation
- To understand the importance of body language and voice control
- To learn how to use visual aid equipment such as power point and overheads
- To practise planning and delivering a presentation
- To know how to get the best from the physical environment
Content – 2 day workshop
- Exploring the characteristics of excellent and poor presentations
- Setting objectives and understanding audience needs
- Using the Pink Sheet process to plan a presentation
- Preparing and using visual aids
- Using different styles of body language to emphasise the message
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- Observing the body language of the audience and acting on it
- Making impact in the first and last 5 minutes of the presentation
- The best way to rehearse to boost confidence
- Using short video exercises to review the application of new skills
- Managing questions & answer sessions and dealing with difficult questions
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Models
- The Pink Sheet process for planning and structuring a presentation
- Mind maps to expand thinking
- Fishbone analysis tool to collect ideas on resources needed
- 4 Rs technique for responding to aggressive behaviour
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Making meetings work properly
Aims
- To identify the drivers and restrainers of effective meetings
- To know how to define meeting aims – purposes, success measures and desired result
- To understand and plan for different types of meetings
- To learn how to avoid meetings getting bogged down in prolonged discussions
- To ensure a better use of people’s time and resources
Content – 2 day workshop
- Planning, conducting and reviewing meetings
- Preparing for a meeting when clients are involved
- Using visual aids and getting the best from room layout
- Taking account of peoples’ communication preferences
- How to join in and motivate new visitors to the meeting
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- How to ensure discussions are focussed and non disruptive
- The importance of using listening and observation skills
- How to make practical and helpful minutes of meetings
- To understand key roles of Chair, time keeper, observer, chartist and note taker
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Models
- The Green Sheet for planning meetings
- The BAR tool for identifying supportive behaviours
- The Cornerstone agenda format
- Ground rules for meetings
Managing stressful situationsAims
- To illustrate the benefits and costs of positive and negative stress
- To know how to spot the potential causes of stressful situations
- To learn to use simple techniques to manage pressured situations
- To recognise and deal with symptoms of stress affecting other team members
- To understand the legal and health and safety issues surrounding stress
Content – 2 day workshop
- Defining pressure versus stress
- Identifying causes of stress
- Learning a range of coping skills and techniques
- Mind games and how people’s perception affects their stress levels
- Managing the personal work environment to avoid pressure
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- The importance to individuals and teams of combating stress
- Using practical relaxation techniques
- Positive effects of more exercise and improved diet
- Identifying symptoms of stress on the whole organisation
- Coping with people who are experiencing stress
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Models
- The “Blue Sky” relaxation technique and focussed breathing exercise
- Thomas Kilmann conflict management styles
- The 3 As techniques
- The Pink Sheet personal planning tool
 Practical problem resolutionAims
- To help people to solve complex problems through their creativity
- To encourage people to think “out of the box” when confronted with new challenges
- To learn how to use practical and powerful problem solving tools
- To build a spirit of involvement that enhances teamwork
- To increase participant’s confidence to approach problems innovatively
Content – 2 day workshop
- The benefits of effective problem solving to individuals and teams
- Identifying causes and effects of recurring problems
- How to evaluate and prioritise new ideas to resolve problems
- How to run a creative session where all contributions are valued
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- Turning ideas into action
- Introduce and practise tools and techniques on real problems
- Using problem solving to make a team work more cohesively
- Explore the team dynamics when solving problems
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Models
- Brainstorming
- Negative Ishikawa
- Mind mapping
- Why How network
Improving personal effectivenessAims
- To improve personal organisation so that time and resources are used efficiently
- To give people more confidence in coping with the changing environment they work in
- To identify the tools and techniques that can be applied to improve personal performance
- To have the skill to review learning from the past so that goals can be set for the future
- To identify people who can provide help, support and encouragement
Content – 2 day workshop
- Examine the characteristics of someone who manages themselves effectively
- The benefits of organising time and the balance of time, quality and cost
- Setting aims and plans using a Purposeful Approach
- Identify and overcome time wasters
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- Introduce and practise tools and techniques on real issues
- Identifying causes and effects of pressured or stressful situations
- Planning a support network through a mentor or coach
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Models
- The Pink Sheet planning process
- A Purposeful Approach
- Urgent/important matrix
- 1 to 67 Prioritisation tool
- Why How network
Positive communication and influencingAims
- To gain self awareness of communication and influencing styles
- To develop a wide range of communication styles appropriate for different situations
- To practise different communication tools and techniques
- To learn how to influence others to accept your proposal or idea
- To achieve results through effective communication
Content – 2 day workshop
- The communication process
- Creating positive communication
- Communication toolkit
- Getting results through influencing
- Creating positive outcomes and overcoming objections
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- Building rapport and effective relationships
- Choosing the right way of handling conflict
- Recognising and managing passive, assertive and aggressive behaviours
- Delivering high concern messages
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Models
- Communication Toolkit
- Listening questionnaire
- Needs-Features-Benefits
- Influencing planner
- Conflict styles questionnaire
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